Shipping Policy
Last updated: October 2, 2026
Processing time
Every Elevate Culture mousepad is printed for you by our production partner. Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). During limited drops and sales, processing can take a little longer.
Shipping options and rates (United States)
Standard Shipping: $7.99, delivered in about 11–15 business days after it ships.
Express Shipping: $14.99, delivered in about 7–10 business days after it ships.
Your shipping options and final cost are shown at checkout before you pay.
International shipping
We ship to Canada, the United Kingdom, Ireland, Germany, Australia and many other countries. Standard International ($7.99, about 11–15 business days) and Express International ($14.99, about 7–10 business days) are available at checkout. Customs duties and import taxes are already included, so there is nothing extra to pay when your order arrives.
Tracking your order
Once your order ships, you will get an email with your tracking number. Tracking can take a few days to update after the label is created.
Digital wallpapers
Digital wallpapers are not shipped. They are delivered by email and available to download right after purchase.
Address issues
Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we will try to fix it before your order ships. We can't change the address once the order has shipped.
Lost, delayed or damaged packages
Delivery times are estimates, and carriers can occasionally run late. If your tracking hasn't updated in 10 days, your package shows as delivered but you didn't receive it, or your mousepad arrives damaged, contact us and we'll make it right. Damaged or defective items are covered by our Refund and Replacement Policy (report within 14 days of delivery).
Contact us
Questions about shipping? Use our virtual assistant or email elevateculturemerch@gmail.com.
